Cancellation & Refund Policy
Clear, fair terms for cancellations and modifications. We understand plans change and strive to accommodate your needs.
Refund amounts based on when you cancel before scheduled pickup
Cancel more than 24 hours before pickup for a full 100% refund. Inside 24 hours the reservation is billed in full and non-refundable.
Cancellation Timeframes
Specialty vehicle. Cancel more than 7 days before pickup for a full 100% refund. Inside 7 days it is billed in full with no refunds. A $250 cleaning fee applies if the vehicle is left needing cleaning beyond normal use.
Complete Cancellation Terms
Specialty vehicle. Cancel more than 14 days before pickup for a full 100% refund. Inside 14 days it is billed in full with no refunds. A $250 cleaning fee applies if the vehicle is left needing cleaning beyond normal use.
Special Circumstances
If no one boards at the scheduled pickup and no cancellation was made, the full amount is charged.
Modification Policy
GroundLink Premier, a brand of Signature Rydes Inc., maintains a cancellation policy designed to be fair to both our clients and our business operations:
Questions About Our Policy?
Full refund for cancellations due to severe weather conditions confirmed by official weather services
Full refund with valid medical documentation provided within 48 hours
Full refund for airport transfers when flights are cancelled by the airline (proof required)